Frequently asked questions
What is better, a limousine or a limo bus?
What is better, a limousine or a limo bus?
It depends on the nature of your event. A limousine has a more elegant appearance, whereas a limo bus offers more features as well as stand up room.
Lost & found for Client
To cover the driver's time, a fee of $50 is required, which covers the cost of returning the lost item to the client by mail. Alternatively, clients may opt for the driver to personally deliver the item, with a minimum charge of $25 plus an additional $3 .50 per mile starting from our base office in RiverFalls. The company will hold onto the item for 14 business days from the day it was left in the vehicle or at the property. After this period, any unclaimed items will be disposed of properly. We will make efforts to contact you and send a text message or by e-mail .
While Express Chauffeur is unable to provide insurance, replacements, or reimbursement for lost items, we can recommend contacting your local authorities to file a police report if you’ve lost items with sensitive or personal information. If the police reach out to us with the proper paperwork via email, we’ll assist them in any way we can. Check out our Law enforcement requests page for more information on police outreach. Keep in mind that we’re unable to guarantee items will be found or delivered immediately.
Per Express Chauffeur Terms of Service, we do not procure insurance for, nor are we responsible for, personal belongings left in the car by drivers or riders. For this reason, we’re unable to provide refunds for rides or reimbursement for the value of lost items. Statutes»Chapter 170
What type of payment methods do you accept?
Please note that we do not accept checks & cash as a form of payment.
Can I get a full refund?
There aren’t any refunds on time you book but don’t use. For example if you book a 4 hour reservation but only use 3 hours, there’s no refund on the last hour.
What is your return policy?
A return is not possible before 72 hours of riding in a taxi or limousine.
Frequently asked questions
Do Taxi & Limo have Cameras ?'
Camera's infrared technology, which allows it to operate day or night, continuously transmits images to a remote monitoring location. Photos also can be remotely downloaded by a specially- equipped laptop computer which will be presented
Express Chauffeur to the Police Department. Regardless of where photos are downloaded, the system automatically stamps each image with the date, time and car number to aid in the identification process
Can I Add a Stops ?
Yes, however, there may be an additional fee for each stop.
What is a service animal?
Under Wisconsin law, a service animal is any animal trained, or being trained, to do a specific task for the benefit of a person with a disability. This differs from the Americans with Disabilities Act definition, which is limited to dogs and miniature ponies.
A service animal is an animal that is trained to work or perform tasks for an individual with a disability.
The law provides that there are only two questions that a driver may ask to confirm that a rider’s animal is a service animal:
Is the animal required because of a disability?
What work or task has the animal been trained to perform?
The driver may not request that the rider present documentation proving that the rider’s animal is a service animal.
There is no requirement that a service animal wear a tag, be registered, or display any kind of proof that it is a service animal.
Can children ride in Taxi & Limo?
Indeed, they have the ability to do so. Nevertheless, it is crucial to note that the majority of limousines and party buses lack seat belts. In the event that individuals under the age of 21 will be present, it is imperative that no alcohol is permitted aboard the vehicle.
Request Identification
Taxi and limousine service drivers may kindly request identification to verify the identity of passengers they are picking up. This is done to ensure that the name on the order or mentioned in the customer notes or ID matches the one provided when the order was placed online. In some cases, rides may be held until payment is confirmed.
Frequently asked questions
Can we smoke in your vehicles ?
Smoking is permitted in non-enclosed workplaces, In enclosed workplaces with one or two employees, and in bars that do not allow individuals under 21 years old ...
Can four people fit in a sedan
Our sedans can accommodate up to 3 passengers, while the SUV is more suitable for groups of 4 to 7 passengers.
Credit Card ?
It is possible to request a price quote without providing credit card information, however, in order to confirm the price or agree to the quote, you will need to add a credit card to your account by logging in with the designated email address. Prior to being picked up, a deposit is mandatory for booking our services. Should you opt to pay the remaining amount in cash upon pick up, you must inform us in advance.
Booking and make the necessary payment
To ensure a smooth and efficient experience, all taxi or limousine rides must be paid for in advance before we can provide pickup services. This policy allows us to streamline operations and guarantee that your ride is prepared and reserved for your convenience. Whether you’re heading to an important meeting, airport, or special event, prepayment ensures that everything is set and ready for your departure.
If you need a ride, please confirm your booking and make the necessary payment, and we will be delighted to assist you with your transportation needs. Your satisfaction and timely service are our top priorities.