Service Agreement

Customer Acknowledgment: By engaging the services of Travel Visit Trip, the Customer (hereinafter referred to as "Client") acknowledges and agrees to the following terms and conditions of this contract. Please review the details meticulously.

LeLegal Disclaimer and Release of Liability Agreement:

By placing an order for our dispatch service, I hereby WAIVE, RELEASE, and DISCHARGE Travel Visit Trip LLC from any claims, demands, or causes of action for DAMAGES, INJURY, or DEATH that may arise as a result of any negligent act or omission by the driver or third-party service ride of the taxi vehicle. I acknowledge that the taxi vehicle is fully insured with a policy limit of $1.5 million. I agree that Travel Visit Trip shall not be held liable for any negligent acts or omissions committed by the taxi drivers concerning orders I may place, both presently and in the future. This waiver is considered ongoing and shall remain in effect until revoked by us in writing.

Agreement to Terms: These Legal Terms constitute a binding agreement between you (either personally or on behalf of an entity) and Travel Visit Trip regarding your access to and use of our services. By accessing our services, you affirm that you have read, understood, and agreed to be bound by these Legal Terms. If you do not agree with all terms, you are hereby prohibited from utilizing the services and must cease any use immediately.

Changes and Modifications: We reserve the right to modify these Legal Terms at our discretion. Any changes will be communicated by updating the "Last updated" date in these Legal Terms. It is your responsibility to periodically review these Legal Terms to stay informed. Your continued use of our services after the posting of revised terms signifies your acceptance of the changes.

Eligibility: The services are directed toward users who are at least 13 years old. If you are a minor in your jurisdiction (generally anyone under 18), you must have the explicit permission and supervision of a parent or guardian to use these services. If you are a minor, please ensure that your parent or guardian reviews and consents to these Legal Terms prior to using our services.

1. The Client represents that they are at least 18 years of age and legally competent to enter this contract under Wisconsin law.

2. The Client certifies that the pickup date, time, number of passengers, and billing information are accurate.

Cancellation and Rescheduling Policy:

Upon confirmation of your car service reservation and subsequent cancellation, the following policy applies:

1. Non-Refundable Payments: Any reservation deposit or prepayment, made via cash, check, or credit card, will be non-refundable in the event of a cancellation initiated by the

Renter.

2. Rescheduling Fees: A fee of $100.00, in addition to any applicable rescheduling fees, is applicable for changes to the date or time of service.

3. Weddings and Proms: The deposit is non-refundable regardless of whether cancellation is made 30 days prior to the service date. The Client remains financially responsible for the full contracted amount.

4. Early Cancellations: Cancellations made 120 days or more prior to service will incur a charge of 25% of the total contracted price or forfeit the non-refundable deposit, whichever is applicable.

5. Cancellations Within 72 Hours: For cancellations occurring between 3 days and up to 72 hours prior to service, a 75 % charge of the total contracted price will be enforced.

6. No Show Policy: Defined cancellations classified as "No Show" (completed and confirmed reservations) will incur a full charge equivalent to 100% of the contracted price.

7. Stretch Limousine Cancellations: Cancellations for stretch limousine services (ranging from 6 to 20-passenger tours) will result in a full charge equivalent to 100% of the contracted price.

Rescheduling or Modifying Your Itinerary:

To reschedule or modify your reservation, please note:

(A) If we can accommodate your request, a rescheduling fee of $100 will apply.

(B) If we are unable to accommodate your changes, the reservation will be treated as a cancellation, thus activating the aforementioned cancellation policies.

In the case of a missed flight or any alterations in flight schedules, please contact Express Chauffeur immediately at 715-629-3294 to prevent charges associated with a "No Show."

Important Note: Upon cancellation, ensure you receive a cancellation confirmation email, indicating your cancellation number, time, and date of cancellation. This serves as confirmation that your request was processed in line with our policies.

No Show Policy:

To avoid charges for a “No Show” at your designated pick-up location, it is essential to contact us. If your driver is not present at the confirmed pick-up point, do not leave without calling our office. It is the Customer’s responsibility to reach us at 715-629-3294 or use the complimentary airport phone line in your confirmation.

Instructions for Service:

Please closely follow the instructions provided with your reservation confirmation to avert any complications, including mistakenly entering the wrong vehicle or engaging with a different service provider. We guarantee our service when you book with us and aim to prevent any unnecessary charges.

State Taxi Cab will retain a card on file with your name, and all reasonable attempts to contact you will be made before deeming a reservation as a “No Show.”

Point-to-Point Transfers:

- Waiting Time: A grace period of thirty (30) minutes is permitted for pickups. Any waiting time exceeding this will incur charges based on the original pick-up time at the rate specified in your confirmation email, varying by vehicle type. If no financial arrangement is established with the driver, additional waiting time will be charged to the credit card used for the reservation.

- A standard gratuity of 20% will be added to your bill, calculated from fare, stop time, and wait time. Additional charges for tolls, parking, and airport fees will also apply.

- En-route stops will incur a fee of $10.00 for a sedan and $20.00 for a stretch limousine, not including extra mileage.

- Complimentary soda will be offered, as this service is provided at a discount. Alcoholic beverages (including beer and champagne) must be ordered at the time of booking for an additional fee.

Gratuity Policy: A 20% gratuity is required. Hourly Charter Services:

Charges for hourly services begin at the scheduled pick-up time or upon passenger entry into the vehicle, whichever occurs first. All hourly charter services must be continuous; any excess of 15 minutes will be charged as a full hour.

Smoking Policy:

Smoking in our vehicles is strictly prohibited. Violators will incur a minimum mandatory cleaning fee of $100.00, and the driver reserves the right to terminate the trip, charging passengers in full. A cleaning fee of up to $200.00 may be assessed for unsanitary conditions, spills, or damages caused by passengers. Any physical damage will also incur additional repair charges, including $20.00 for each broken or missing glass.

Individuals under 21 are not permitted in vehicles containing alcohol. We reserve the right to cancel service and charge the full amount if a driver observes underage passengers consuming alcohol.

Financial Responsibilities:

The Client agrees to pay a late fee of 2% per month on any unpaid balances, including cancellation fees and indemnification provisions, as detailed in this contract. Additionally, the Client shall reimburse Travel Visit Trip for collection costs, including attorney fees at 40% of the outstanding balance, or at $275 per hour for balances exceeding $500.

By providing a telephone number and submitting this form you are consenting to be contacted by SMS text message. Message & data rates may apply. You can reply STOP to opt-out of further messaging.

If legal action is necessary to recover amounts owed, the Client will be responsible for all court costs, attorney fees, and the outstanding balance. Any passengers who become ill in the vehicle will incur a minimum cleaning fee, with final costs charged based on the bill from the detailing service.

Limitations of Liability: Binding Arbitration If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved by binding arbitration. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association ( "AAA" ) and, where appropriate, the AAA’s Supplementary Procedures for Consumer Related Disputes ( "AAA Consumer Rules" ), both of which are available at the American Arbitration Association (AAA) website . Your arbitration fees and your share of arbitrator compensation shall be governed by the AAA Consumer Rules and, where appropriate, limited by the AAA Consumer Rules. If such costs are determined by the arbitrator to be excessive, we will pay all arbitration fees and expenses. The arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator will make a decision in writing, but need not provide a statement of reasons unless requested by either Party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. Except where otherwise required by the applicable AAA rules or applicable law, the arbitration will take place in ST CRIOX , Wisconsin . Except as otherwise provided herein, the Parties may litigate in court to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator. If for any reason, a Dispute proceeds in court rather than arbitration, the Dispute shall be commenced or prosecuted in the state and federal courts located in __________ , and the Parties hereby consent to, and waive all defenses of lack of personal jurisdiction, and forum non convenient with respect to venue and jurisdiction in such state and federal courts . Application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) are excluded from these Legal Terms. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court. Restrictions

In no event will we or our directors, employees, or agents be liable for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profits, revenue, data, or any damages arising from your use of our services, even if we have been advised of the possibility of such damages. Our liability, regardless of the action's form, will be limited to the amount paid by you to us. Certain state and international laws may not allow limitations on implied warranties or the exclusion of certain damages. If such laws apply, some or all of the above disclaimers or limitations may not apply, and you may have additional rights.

Electronic Communications and Transactions:

By engaging with our services, sending us emails, and completing online forms, you consent to electronic communications. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically suffice as written communication. You consent to the use of electronic signatures and delivery of notices, policies, and transaction records initiated or completed through our services.

Miscellaneous:

These Legal Terms, along with any policies or operating rules posted on our services, constitute the complete agreement between you and us. Our failure to enforce any right or provision does not waive those rights. This agreement will operate to the extent permitted by law. Any severable provision deemed unlawful, void, or unenforceable does not affect the validity of remaining provisions. There is no joint venture, partnership, employment, or agency relationship established between you and us as a result of these terms, and these Legal Terms will not be construed against us due to authorship.

Thank you for your understanding and cooperation.